Privacy Policy

Katathani Collection (here and after referred to as “the Company” or “we” or “us” or “our”) recognizes the importance of protecting your personal information as a customer of the product and our services. We respect the privacy of every customer as well as including our business partners.

We follow a strict policy regarding the collection, use and disclosure of all private information. We use the information you provided to us to further improve our standard in order to provide you with a more personalized and developed service. All the personal information is kept strictly confidential.

Principle and Reason

We realize the importance of data privacy, which is an important fundamental right to privacy (Privacy Right) that must be protected under the Personal Data Protection Act B.E. 2562 for all announced personal information for both applicants and employees. The term “personal data” means information about an individual by which an individual can be identified, whether directly or indirectly, but does not include the information of the deceased; also the word “person” means a natural person.

Types of Personal Data We Collect

• Personal information such as first names, family names, gender, age, occupation, nationality, country of residence, marital status, passport numbers, visa numbers and personal identification numbers.
• Information of important dates, birthdays, anniversaries and special events.
• Health information such as medical allergies and food allergies.
• Contact information, such as a postal address, phone numbers, fax numbers, email addresses, all forms of social media accounts, profile pictures and other information made public or information obtained by linked social media accounts, including contact information on other channels for any other correspondence you have provided to us.
• Technical data such as Internet Protocol (IP) addresses, cookies, Media Access Control (MAC) addresses, web beacons, logs, device IDs, access data, login times and place of access including any other technical data arising from the use of our platform and systems.
• Customer stay information including the hotels where guests have stayed, the dates and duration of their stay, additional products or services that are ordered, or any special request resulting in positive service satisfaction ratings.
• Membership information, personal account information, special codes, and all personal details on travel companions.
• Behavioral data, such as information on purchasing behavior and information obtained by using our products and services.
• Marketing and communications information, such as your preferences regarding receiving marketing information from us, our affiliates, subsidiaries and business partners as well as outsiders and desired communication style.
• Payment information such as credit card usage, debit card usage, or bank account information as well as personal signatures and payment history records.
• Any information that forms your profile in order to help fulfill your special request.
• Information about your opinions on the services of the hotel.
• Information collected through closed circuit TV systems or various security systems.
• Information of family members and accompanying travelers.
• Sensitive personal data such as health information or disability information, information from identity documents (e.g. race, religion).

We will collect, use or disclose sensitive personal information only with your express consent or only as permitted by law.

The Purposes for Which We Collect, Use or Disclose Your Personal Information

• To provide you with the proper services as per your request, including facilitating your booking, guarantee and confirmation for the period of stay, identifying and verifying your identity for the duration of stay; to be able to respond to customer service requests and inquiries such as quotation, preparing and issuing vouchers, receipts, invoices, refunds, and payments, as well as providing customer service to you according to your preferences.
• To market and communicate, by being able to provide special promotional offers, sale notifications, press releases and other information about products and services by and/or third parties on whom we cannot rely on any other legal base.
• To provide appropriate comfort and service to our customers or hotel guests (e.g. to prevent dust or food allergies, disabilities, race, religion).
• For the purpose of crime prevention and security.
• To provide privileges, special offers, updates, sales, offering promotional advice, advertisements, notifications, news, information and marketing communications about our products and services, which is in accordance with your legitimate interests or the preferences you have shown us directly or indirectly.
• To track your satisfaction with our services, such as sending you a customer satisfaction survey and tailoring the services to your personal preferences.
• To further develop our business and products in order to provide better services.
• To securely maintain and monitor the system and the management of information technology, ensuring security for our customers, staff and contacts of our hotels and offices.
• For all other service-related purposes, such as fulfilling inquiries for lost and found items.
• To correctly settle and manage disputes, executing contracts and establishing, exercising or defending rights under various claims.
• For the performance of legal duties.
• To prevent or suppress a danger to a person’s life, body or health.

Legal Bases on Which We Collect, Use or Disclose Your Personal Information

• Contract performance base in order to initiate a contract or enter into a contract with you.
• Legal compliance base for the performance of our legal duties.
• Our legitimate interests and those of third parties.
• A base for prevention or suppression of danger to life, body or health of a person.
• Public interest base for carrying out missions in the public interest or performing duties in the exercise of state power.
• Consent base.

Disclosure of Your Personal Information

We may disclose or transfer your personal information to the following parties:

• Hotels within the Katathani Collection, where your personal information may be accessed, for the purposes set out in this Privacy Notice.
• Our customers or other third parties for conducting business to facilitate the delivery of products and services to you.
• Consultants, including a lawyer or a technical expert or auditors who help run our business and defend or claim any legal rights.
• Government agencies in accordance with applicable laws in the conduct of our business.
• Persons who live abroad — depending on the destination country, standards for personal data protection may be higher or equivalent to Thailand. We will ensure that there is an appropriate level of protection for the personal data being transferred.

Information collected by companies related to you will be kept secure, with the company collecting your information by:

• We will notify the owner when the company collects or requests the use of that information.
• You have the ability to choose to receive or unsubscribe from us at any time.

Rights of Personal Data Subject

• The Right of access. You have the right to access or obtain a copy of the personal information we collected, used or disclosed about you.
• The Right to be informed. You have the right to be informed of the purpose for which it was collected, what information is stored, the duration of its retention, or to whom it was disclosed, including the details of the data controller and methods of contact.
• The Right to correct information. You may have the right to request corrections of the personal data that we have collected, used or disclosed about you to ensure it is accurate, up to date, complete and not misleading.
• Data Transfer Rights. You have the right to obtain information that the data controller transfers to other parties, or request the data controller to transfer the data to another person by automatic means.
• The Right to object. You have the right to object to the collection, use or disclosure of your personal information.
• The Right to suspend the use of information. You have the right to request that the use of your personal data be suspended in certain circumstances.
• The Right to withdraw consent. You have the right to withdraw your consent at any time.
• The Right to erase. You have the right to request that we take action on deleting your personal information that we collect.
• The Right to file a complaint. You have the right to lodge a complaint with the competent authority in the event that you believe our collection, use or disclosure of personal information is unlawful or inconsistent with applicable data protection laws.

Download File: Data Subject Rights Request Form

Duration of Data Storage and Destruction

We will securely store your personal information as necessary for a reasonable amount of time, in order to use that information for the purposes we have provided to you in accordance with this Privacy Policy. We may also need to store your personal information for longer periods if required to comply with applicable laws and regulations, and will destroy it with the proper method upon expiry of the specified time.

Security of Personal Information

We have strict measures to maintain the security of your personal information, in order to prevent data loss or unauthorized access, destruction, use, alteration, modification or disclosure of personal information, consistent with the information security policy and practice of the hotel. In addition, the hotel has put in place this Privacy Policy to be viewed by the public via notices throughout the organization, along with guidelines to ensure security within the collection, use and disclosure of personal information by maintaining confidentiality, accuracy, completeness (integrity) and ready-to-use condition (availability) of personal information. This policy, including this announcement, is reviewed at a reasonable time by the hotel as the data controller, and a Data Protection Officer has been appointed to supervise the collection, use and dissemination of personal information.

Liability and Penalty

The data controller, data processor, or those who are responsible for the operation of any matter according to their duties, if neglecting or failing to perform or direct any of its duties which violates the announcements and practices regarding personal information and/or the Personal Data Protection Act B.E. 2562 — including employees who violate the rules and regulations on work, disciplinary action will be taken due to causing a legal offense and/or damage. Such person shall be subject to disciplinary action in accordance with the hotel regulations and shall be liable to legal penalties for the offense committed. If such offense causes damage to the hotel and/or any other person, the hotel will consider further legal proceedings.

Changes and Amendments to This Privacy Notice

The hotel will review this Privacy Policy regularly and will notify you of any changes, in essence, through appropriate channels. The hotel recommends that you check regularly for new announcements, especially before you disclose personal information.

Details for Contact Us

If you wish to exercise your rights in relation to your personal data, or if you have any questions about your personal data under this Privacy Policy, please contact us or our Data Protection Officer at: